Warranty Ecoflow

Please refer to the following information regarding product warranty

Thrivin’ Supply Co. is an authorised ECO FLOW Dealer

EcoFlow offer a manufacturer's warranty on products

River	2 Years
River Extra Battery	2 Years

River Pro	2 years
Delta Max	2 years
220w Solar Panels	1 year
Accessories	1 year

 

Exclusions and Limitations

This warranty does not apply to:

 ● Non-quality related issues;

● Purchases without valid proof of purchase;

 ● Items that have been refunded;

 ● Items that have expired their warranty period;

 ● Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals;

 ● Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;

 ● Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

 ● Lost or stolen products;

 ● Free products.

 Warranty Registration

Register your warranty at https://www.ecoflow.com/au/support/warranty 

For any returns or warrany issues please contact kate@thrivinsupplyco.au for authorisation. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and recitify it right away.